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Sterling Smiles Lucas

2650 W Lucas Rd, Ste 120 Lucas, TX 75002
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Lucas TX Dentist
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Financial Policy

We accept all major insurance providers & offer great payment options without insurance.

We will ensure you are prepared and informed for your visit. Here, you will find information on our office policies. We will always do our best to help you to maximize your benefits.
  • Although we file claims for you as a courtesy, your dental insurance policy is a contract between you, your employer and your insurance company. We are not a party to that contract.
  • Your treatment plan is individually tailored and is not based on your dental insurance benefits or lack of benefits.
  • Not all services are covered benefits in all contracts. Some insurance companies arbitrarily select certain services they will not cover. It is your responsibility to thoroughly understand the coverage and exceptions to your particular policy. Coverage issues can only be addressed by your employer or group plan administrator. We cannot act as a mediator with the carrier or your employer.
  • Our staff is trained to help you with questions you may have relating to how your claim was filed, or regarding any additional information, your carrier may need to process your claim. Please, ask if you have any questions.
  • As a courtesy to all of our insured patients, we will file your dental insurance claim forms. In special circumstances, a particular insurance company’s benefit check can be sent to our office directly. In such cases, you are responsible at the time of treatment for payment to us of any applicable deductible and for your co-insurance portion. Any payments made directly to you by your insurance company on unpaid balances should be forwarded immediately to our office so that your account may be credited accordingly.
  • Your claim will be filed immediately, and benefits are expected to be paid within 30-45 days. The filing of an insurance claim docs does not relieve you of timely payment on your account. If the claim is not cleared by your carrier in 60 days, the unpaid portion will automatically become “self-pay” and a statement will be issued to you for the unpaid portion. You are responsible for any amounts your insurance company chooses not to pay for whatever reason.

Please feel free to contact your insurance company regarding unpaid benefits. We will gladly provide you with a letter which would include all pertinent information which you may sign and mail. I understand and accept the financial and the dental insurance policies listed above and have had any and all questions Answered to my satisfaction.

Refund Policy:

  • You may request a refund for any pre-paid treatment that has not been started at any time. All refunds will be processed back to the original form of payment, except cash payments which will be refunded by check. All refund requests, cash or credit card may take up to 15 business days to process. Any refund of payment originated through third party lenders must be refunded to the original account. Please note all pending insurance claims must be paid by your insurance company before a refund may be made.
  • All services once rendered are final, and payment for any treatment once started is non-refundable.
  • We always strive for our Patient’s satisfaction. Please inform us if you need any modifications or adjustments within 60 days of the original date of service, and we will do our best to ensure you have the treatment to your satisfaction.